Markus Frind works one hour a day and brings in $10 million a year. How does he do it? He keeps things simple.

Starbucks' meticulous policy manual shows employees how to optimize profits. Too bad it undercuts basic customer service.

A new business is like a shortwave radio. You have to fiddle patiently with all the dials until you get the reception you want

I have some ironclad rules for starting a technology venture. I broke a bunch of them when I started my latest technology venture.

Employees will always game incentive plans -- because the geniuses who design them don't anticipate how employees will respond.

I hoped to create a utopian workplace. Instead, I caused an employee revolt.