What is Trip.com and what services do they offer?
Trip.com is an online travel agency that operates in not less than 39 countries. Travellers can use the platform to search and book hotel accommodation where they can stay during their trip. It isn’t only hotels though. If their preferred accommodation is an inn, a B&B, a chalet or even a youth hostel, they can search for such places on trip.com and when they see the one that suits them, they can go right ahead and book it through that platform.
Trip.com Review Summary
One can also use Trip.com to book flights, buy tickets for local tours and attractions in specific cities, buy cruise ship tickets, buy train tickets for use in specific cities etc. You can also use Trip.com to rent cars as well as arrange transportation to and/or from the airport (airport transfers). Trip.com is like a one-stop shop for those going on trips.
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Summary
Trip.com is exactly what you need if you are a budget-conscious traveler looking for discounted accommodation and flight tickets
Why Should I Trust This Review
We’ve taken time to thoroughly research, test and review all the travel services we publish here. Our recommendations are based on both our personal experiences and reviews that come from verified users like you. In addition to our consultation with industry experts, we have read all the expert and user reviews on Trip.com. To put it shortly, this is exactly what the verified users and industry experts think about Trip.com.
Get Up To 35% OFF With Coupons, Promo Codes, and DealsIs Trip.com Legit for Flights?
Trip.com is a legitimate platform for booking flights. They are trustworthy and you won’t hear things like “Oh.. the ticket you bought is fake” when you get to the airport. They seem to have excellent customer support in China and Asia
One issue with booking flights through Trip.com according to one user may be the lack of full disclosure. For instance, when buying flight tickets, they may ask you to pay an extra sum to check in baggage without disclosing the weight limitation thus putting you in an awkward position when you now get to the airport. To avoid this, make sure to read the fine print of each ticket well before now buying.
Is Trip.com Legit for Hotels?
Yes, If you are going on a trip and want to book a hotel room, you can use trip.com to do that. You can confirm this by putting a call across to the hotel directly and you will find out that you are truly booked with them.
Now, just as it happens with flight bookings, the major problem with booking hotels via trip.com is that when an issue arises, their customer care team may take a long while to sort out the issue which may leave the customer in question stranded in the interim
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How do I use Trip.com to book flights and hotels?
Just visit the trip.com website or app.
On the homepage are dedicated tabs for hotels, flights, cruises, tours & attractions etc. Now, what you want is flights and hotels. So, click the tab for either and then input the needed details.
For instance, for hotel accommodation, you will need to indicate the check-in and check-out dates, the number of rooms you need, the number of adults and kids in the contingent.
Of course, you will also need to indicate the city you are visiting as it is hotels in that location that you want.
After filling in all the details, click the search button. Trip.com will immediately bring out all the available hotel accommodations that match your search parameters. You can now be clicking on them one by one to see the details.
When you see the one with details that you like, click the button for booking the room.
Can I find car rentals on Trip.com?
If you need to rent cars that you will use to drive yourself around while at your destination, trip.com is also there for you to use. It is not as if the agency has any cars of their own to rent. Rather, they make it possible for you to view the offerings of different car rental companies so that you can now go ahead and pick one.
To rent a car on trip.com isn’t hard at all. Just visit their website and click on the car rental tab.
Indicate your pickup location and the number of days you will like to use the car. Then, tap the search button.
The various options available for you will come out and you can now go ahead and pick one and then pay for it.
Is Trip.com Reliable and Safe?
Trip.com is a legit company that is properly registered with the authorities. As such, they are required to put in place several cyber security measures for their website to ensure that customer information isn’t stolen. They have done this so it is safe to use the trip.com website.
They are also reliable. When you place a booking with them, you can reach out to the hotel or airline or car rental company as the case may be and they will also confirm that you indeed have a booking with them.
When issues arise with a customer’s booking (e.g. a flight is cancelled), trip.com tries as much as possible to resolve it and issue refunds.
Does Trip.com sell train tickets for travel in Europe?
Yes, with trip.com you can buy cruise tickets. That is not all by any stretch of imagination. You can also purchase train tickets on trip.com for journeys within Asia and Europe. So if you want to travel by train inside Asia and Europe, you can utilize trip.com to find tickets for your journey.
Those that want to buy train tickets should utilize the trains tab on the trip.com website. They will have to indicate the date of travel, their take off point and stop point. Having done so, they should click on the search bar for the display of available options.
Can Trip.com help me book tours and attraction tickets?
If the holiday period is around the corner and you are looking for tours and attractions to join or visit, you can use the trip.com website/app to see available options in different cities. And the good thing about trip.com is that you not only get to see the available options and their prices; you can also buy tickets for such tours and attractions on the platform
Searching for tours and attractions tickets on trip.com is easy. Just use their search bar to indicate your target city and they will bring out all the available options for you. You can now choose the one you want to experience and pay for it.
What payment methods does Trip.com accept?
For those of you wondering if trip.com is a scam, well it isn’t and one of the ways to know this is the payment method they use. If a platform is a scam, the major payment service companies will avoid them like the plague and in fact bar them from using their service.
To the payment methods they accept, well, you can use credit and debit cards (from VISA, MasterCard, Amex, JCB, etc.) to pay for your bookings on trip.com. Apple pay, Google pay, and Paypal are also other means for paying for trip.com services. If you have earned trip coins or have a trip.com gift card on you, you can also use that to pay for your bookings.
Why is Trip.com So Cheap?
One thing many people agree on is that trip.com has really cheap prices for flights, hotel rooms, etc. Their prices are often cheaper than that offered by the hotels/airlines in question and also cheaper than that offered by other similar agencies. Why is this so? The straightforward answer is bulk buys. Trip.com often buys flight tickets in bulk. They also go to hotels and pay for several rooms at once. By doing so, they end up getting low rates which they can now offer to customers.
Besides bulk buys, trip.com often has direct collaborations with hotels, airlines, organizers of tours and attractions. This also makes it possible for them to get discounts and then set low prices.
What is Trip.com’s price match policy for hotels?
So, imagine that you book a hotel room through trip.com and then go to a similar platform and discover that they have the same room available for the same date but at a cheaper rate. What can you do? Well, you can go back to trip.com and make a claim for a price match. If your claim is successful, they will refund you the difference. That refund is often in trip coins but it is also possible for them to give you cash.
Make sure you submit your claim a day before your check-in date. Just find your booking on the trip.com website and click the button that says we price match. You can now follow the prompts and submit your evidence of the lower price.
How does the Trip.com loyalty program work?
Once you create an account on trip.com, you automatically join the silver level of their loyalty or membership program. You get some perks like alerts on flight prices, deals on hotel accommodation, more trip coins etc. Other tiers of the trip.com loyalty program are gold, platinum, diamond and diamond+ in ascending order. The higher you go, the more perks you get. For instance as a diamond+ member, you get the largest number of trip coins for doing particular activities. Trip.com will also give you free attraction ticket, free eSIM as well as access to VIP lounges in airports (thrice a year).
Here is a breakdown of trip.com membership tiers and how to upgrade from one to the other
| Membership Tier | How to Upgrade |
| Gold | One eligible booking after registration (eligible booking simply means that you book a ticket and actually use it). |
| Platinum | 3 eligible bookings within a year of reaching gold tier. |
| Diamond | 8 eligible bookings (minimum spend of $1000) within a year of reaching platinum. |
| Diamond+ | Spend $10,000 within a year of becoming a diamond member. |
What languages and currencies are available on Trip.com?
Languages
English
Chinese
Japanese
Korean
Thai
Ukrainian
Arabic
Japanese
Bahasa Indonesia
Bahasa Melayu
Danish
German
English
Spanish
French
Italian
Dutch
Polish
Portuguese
Finnish
Swedish
Vietnamese
Turkish
Greek
Russian
Currencies available on trip.com
PHP – Philippine Peso
AED – United Arab Emirates Dirham
AUD – Australian Dollar (AU$)
BHD – Bahraini Dinar
BRL – Brazilian Real
CAD – Canadian Dollar
CHF – Swiss Franc
CLP – Chilean Peso
CNY – Chinese Yuan
COP – Colombian Peso
DKK – Danish Krone
EUR – Euro (€)
GBP – British Pound (£)
HKD – Hong Kong Dollar (HK$)
IDR – Indonesian Rupiah
ILS – Israeli New Shekel
INR – Indian Rupee
JOD – Jordanian Dinar
JPY – Japanese Yen
KRW – Korean Won (₩)
KWD – Kuwaiti Dinar
LAK – Lao Kip
MNT – Mongolian Tugrik
MOP – Macau Pataca
MXN – Mexican Peso (Mex$)
MYR – Malaysian Ringgit
NZD – New Zealand Dollar
OMR – Omani Rial
PKR – Pakistani Rupee
PLN – Polish Zloty
QAR – Qatari Riyal
RUB – Russian Ruble
SAR – Saudi Riyal
SEK – Swedish Krona
SGD – Singapore Dollar
THB – Thai Baht
TRY – Turkish Lira
TWD – New Taiwan Dollar
USD – United States Dollar ($)
VND – Vietnamese Dong
ZAR – South African Rand
How can I earn Trip.com rewards or travel coins?
If you see people working hard to earn trip.com coins, you might wonder why they are doing so. Well, the reason is not difficult to see. Trip.com coins can be applied towards payments on the website thus reducing the amount of money a person has to spend.
How to earn trip.com coins
You can do so in different ways such as booking hotels and flights on the platform. You must actually utilize your booking. If you cancel before usage, you aren’t getting any coins. You can also earn trip.com coins by writing reviews about your experience while enjoying your flight, hotel, or tour booking as the case may be. Also, if you join the trip.com membership program, you will earn additional trip coins when you complete a booking. The higher your membership tier is, the more coins you get.
Having gotten all these coins, you can now use them to make payments on trip.com. Hundred trip coins is worth a dollar.
Is there a way to save on future trips by booking with Trip.com?
If you want to buy flight tickets from trip.com, buy them early; both domestic flights (1-3 months before) and international flights (2 to 6 months before). You are likely to buy them at a cheap rate.
Also, keep an eye out for deals and sales from trip.com. Byliner is a good starting point. Their newsletter is another. The company has weekly deals, flash deals, and seasonal sales such as summer sales; all of which you can utilize when booking flights and hotel rooms so that you can get a discounted rate and save some cash. Deals are also available on tour tickets, train tickets, cruise tickets, etc.
Can I book Disney Adventure cruises or special travel events on Trip.com?
Yes, If you want to go on a cruise, you can utilize the trip.com platform to search for available cruises in different locations. When you see what you like and can afford, you can go ahead and book it. One of the cruises that are often available on trip.com is the Disney adventure Disney cruise line which usually sails the waters of Singapore.
Special travel events are not a regular feature on trip.com but organizers of specific events can always reach an agreement to sell the tickets or passes for such events.
Who Owns Trip.com?
The ownership of trip.com has changed hands on several occasions. From 2015 to 2016, Expedia group were the owners and from 2016 to2017, it was Gogobot. The current owners of trip.com is Trip.com Group Limited and their headquarters is in Singapore. They purchased the company in 2017.
The reason why trip.com has had so many owners is due to their irresistible and seemingly perfect domain name. Many ventures just see the domain name and assume that the name would make it easy for them to become popular in the market and gain so many customers. They however soon discover that things aren’t as easy as they thought and since they don’t want to put in the hard work required, they just cut their losses short and sell the company.
Is Trip.com Scam?
No one wants a situation where they won’t get the goods/service they paid for and also, they won’t be able to get their money back. However there are no such concerns with Trip.com. Trip.com isn’t a scam. It is a well-known and well-established online travel agency. They have won several awards in the industry that they are operating so they are not a scam.
They also have collaborations with several hotels and airlines. Those hotels, airlines, and other companies won’t partner with them if they are a scam. No company wants to soil their precious reputation.
Another way to know that trip.com isn’t a scam company is that the payment means for their services are well established platforms such as Apple Pay, Visa cards, Amex cards, etc.
Is Trip.com Good?
With trip.com, you can easily find cheap rates for flights, hotel rooms, car rentals etc. You can also use the platform to easily book flights, reserve hotel rooms, and rent cars for transporting yourself when you get to your destination city. Bookings, rentals, and ticket purchases made through trip.com are genuine and you can use them on the appointed day.
Now, human designed systems are never perfect. Issues will crop up here and there, and you will need help with a customer care rep for instance to sort out the issue. This is one area where trip.com may fall short. They may take a while to sort out your issue in a manner that will please you but you can be sure that it will be sorted out.
Trip.com Customer Service Number and Contact Details
By dialing these numbers (833) 896-0077 (U.S.) or +1-646-362-8606 (international), you can talk to trip.com customer service. The support staff are available round the clock but only for those whose enquiries have to do with hotel, train, car or flight bookings.
You can also talk to the customer service team of trip.com by using the live chat option found on their website.
Trip.com Cancellation Policy and Refunds
Just as you are free to book flight tickets, book hotel rooms, rent cars, etc. on trip.com, you are also free to cancel your booking/rental and ask for your money to be given back to you.
Trip.com doesn’t have a uniform cancellation and refund policy. Rather, such policies depend on the specific hotel or airline the customer made their bookings with. That is why it is advised that customers read terms and conditions thoroughly before now making a payment.
Sometimes, if you cancel your trip.com booking very close to the start date, you will lose your entire funds. Sometimes, the hotel/airline/company involved may collect a portion of the money you paid (as cancellation fee and service charges) and then refund you the rest of your money.